Grievance, complaints, and whistleblowing

Transparency and accountability are essential to the integrity of the ISCC certification system. Through our grievance mechanisms, we enable stakeholders to raise concerns, submit complaints, or report alleged non-conformities with ISCC certification requirements.

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Grievance

Submit a complaint
Submit a whistleblower report

Report concerns and protect ISCC's integrity

We distinguish between different types of grievances depending on the parties involved and the nature of the issue. To ensure your report is handled efficiently and appropriately, please use the correct reporting channel.

How toreport a concern​

Is your concern related to a conflict or disagreement regarding certification activities or decisions?

 

Proceed to Category 1 or 2.

Is your concern related to alleged non-conformities with ISCC requirements that may impact other stakeholders or the integrity of the ISCC System?

 

Proceed to Category 3.

Grievance categories and reporting channels

Category 1

Conflicts between Certification Bodies and System Users

This category covers conflicts between a Certification Body (CB) and a System User, including disputes related to audit findings, certification decisions, or the conduct of certification audits. These cases relate directly to certification activities and are handled through the complaints process.

Submit a complaint

Category 2

Conflicts between ISCC and Certification Bodies or System Users

This category includes conflicts related to decisions taken by ISCC, for example, within the framework of the ISCC Integrity Programme. Such cases may concern measures following integrity assessments or decisions related to system oversight and enforcement. They are handled through the complaints process.

Submit a complaint

Category 3

Alleged non-conformities impacting other stakeholders

This category covers concerns related to the activities or conduct of System Users or CBs that may impact other stakeholders or the integrity of the ISCC System. This includes alleged non-conformities with ISCC requirements. These whistleblower reports can be submitted confidentially and, if preferred, anonymously.

Submit a whistleblower report

How we handlereports and timelines

All complaints and whistleblower reports are carefully reviewed and handled in line with defined procedures. The process and timelines vary by reporting channel.

Complaints

How we handle complaints

 

After you submit a complaint, we will inform you without delay that it has been received. We decide whether to accept the complaint within 10 working days. Accepted complaints are reviewed and investigated on a case-by-case basis. We may contact the parties involved or request additional information during the process. Any decision is communicated to you without delay.

Whistleblower reports

How we handle whistleblower reports

 

After submission, receipt of your report is confirmed via the Whistleblower Tool. If you choose to provide your contact details, we will share updates via email. If you report anonymously, you can access updates by logging in to the tool. Within one month, we inform you whether the report will proceed. We aim to provide an update on the status of the review within three months.

Our certificate database

The ISCC certificate database is your central source for verified information

 

Here, you can not only quickly and transparently verify valid certificates, but also review expired, withdrawn or fake certificates.

 

Excluded System Users and non-compliant Point of Origins are listed as well.
Our Integrity Programme

Find out how we ensure quality, credibility, and  integrity

 

The integrity of our certification system is fundamental to our work. Through our Integrity Programme, we ensure the quality, credibility, and reliability of ISCC certification.

Our document library

Explore our library to find all relevant system and guidance documents, templates and supporting materials in one place.

 

For further details on the grievance process, please refer to ISCC System Document 102 “Governance”.

To the library