Discover how we safeguard quality, credibility, and integrity across our certification system and schemes. Our grievance mechanisms play an important role in identifying and addressing potential misconduct. If you observe practices that may violate ISCC requirements, we encourage you to report them and support us in maintaining the integrity of the ISCC system.
The integrity of our certification system is fundamental to our work. In dynamic markets and evolving regulatory environments, trust in certification depends on transparency, robust controls, and continuous improvement. Through our Integrity Programme, we ensure the quality, credibility, and reliability of ISCC certification.
An Integrity Assessment (IA) follows a structured process, from case selection to reporting and, where necessary, sanctions.
1
Candidate selection
2
IA Initiation
Announced or unannounced
3
IA Conduct
Desk or on-site
4
IA Report
Reviewed internally
5
IA Conclusion
E.g. sanctions
Explore our library to find all relevant system and guidance documents, templates and supporting materials in one place. For further details on the Integrity Assessment process, please refer to ISCC System Document 102 “Governance” and ISCC Guidance Document “Non-conformities and Sanctions of System Users and CBs”.
Potential cases are identified through a combination of internal monitoring, market analysis, random selection, and external input such as complaints and whistleblower reports.
If you have concerns, complaints, or become aware of potential non-conformities or suspected misuse of the ISCC System, you can report them directly through our grievance mechanisms. Reports are handled by our Integrity Team in line with defined procedures.